Representative, Ticket Services
Company: San Diego Padres
Location: San Diego
Posted on: April 1, 2026
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Job Description:
DEPARTMENT: Membership Services REPORTS TO: Manager, Membership
Services STATUS: Part-Time; Non-Exempt San Diego Padres Commitment
: The San Diego Padres are committed to creating a diverse and
inclusive environment for our employees. We strive to create an
environment for everyone by including perspectives from backgrounds
that vary by race, ethnicity, religion, gender, age, disability,
sexual orientation, veteran status, and national origin. If you are
not sure you’re 100% qualified but are up for the challenge – we
want you to apply. We believe skills are transferable and passion
for our mission goes a long way. Your role as a Representative,
Ticket Services: The Representative, Ticket Services position is an
entry-level position primarily responsible for the customer service
of Season Ticket Member accounts, while working towards team
renewal and sales goals. Additionally, this position will assist
with inbound single game ticket sales and customer service for
Padres games and non-baseball events. This position requires strong
customer services skills, attention to detail, and organizational
skills. All the responsibilities we will trust you with: Working as
part of a team, provide customer service for all 20 game season
ticket Members. Handle questions, ticket exchanges, other requests,
and issues from Padres Members in an exceptionally courteous,
efficient and timely manner Assist with inbound customer service
for Padres full and half season Members Provides top-notch customer
service for inbound callers purchasing Padres single game tickets
and non-baseball events held at Petco Park Represents the Padres in
the most positive way on game days when interacting with clients
When working shifts in the Front Office Ticket Lobby, serve as the
first point of contact for all guests and visitors. Greet visitors
with a smile, assist with their requests and notify Padres
employees as their guests arrive Maintain thorough knowledge of
Membership benefits, policies, procedures, and processes. Possess
above-average knowledge of all aspects and areas of Petco Park
Ability to learn, retain and communicate information about the
Padres, including but not limited to: game schedules, current
player roster, ballpark/guest service information, etc. Help
Service Team meet or exceed renewal rate goals set forth each
season. Encourage Members to upgrade their plans and/or add seats
to their accounts when purchase patterns indicate a potential
benefit to the Member Utilizes CRM for contact management, sales
pipeline tracking and ensures all record keeping is timely and
accurate Represents the Club in a positive and professional manner
at all times Other duties as assigned Your areas of knowledge and
expertise that matter most: Proficient computer skills including
experience with MS Office products such as Word, Excel, Outlook,
Teams, etc., and ability to learn and master new software programs.
Experience or ability to quickly learn CRM and ticketing system Use
CRM according to company protocol and standards General knowledge
of office skills, use of office equipment (copier, printers,
telephones, computers) Possess strong communication skills, both
written and verbal, and effectively work well with others in a
collaborative, respectful manner Strong customer service skills and
ability to respond and resolve all customer concerns Exceptional
time management and organizational skills with capacity to handle
high volumes of detailed work, multi-task and manage projects on
strict deadlines Maintain professional demeanor with a high degree
of discretion, integrity, and accountability Maintain consistent,
punctual, and reliable attendance Fluently bilingual in
English/Spanish a plus You will be required to meet the following:
Must be at least 18 years of age by the start of employment
Currently has or working towards a 4-year bachelor’s degree
preferably in Business, Sport Management, or related field Minimum
1-year customer/guest service or sales experience in a fast-paced,
high-pressure environment, preferably in a ticket services
environment Must be available to work 4-6 days per week, including
days, evenings, weekends, holidays, and overtime as needed (this
includes the baseball season and off-season) Minimum physical
requirements: able to travel to and gain access to various areas of
the ballpark for prolonged periods of time during games and events;
able to lift and transport up to 25 pounds As a condition of
employment, you must successfully complete all post-offer,
pre-employment requirements, including but not limited to a
background check Pay and additional compensation: Per the
California pay transparency law , the hourly pay rate for this
position is $21.14. Part-time, non-union employees are subject to
the San Diego Living Wage Ordinance and rates will increase
accordingly. In addition to your hourly rate, the Padres offer PTO,
employee discounts, appreciation, and recognition opportunities.
The San Diego Padres are an Equal Opportunity Employer.
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Keywords: San Diego Padres, Murrieta , Representative, Ticket Services, Customer Service & Call Center , San Diego, California
