Quality Assurance Manager

Company: VirtualVocations
Location: Vista
Posted on: May 15, 2025

Job Description:

A company is looking for a Quality Assurance Manager.
Key Responsibilities

Coach associates to achieve company and client goals while addressing employee-related issues
Manage multiple tasks while monitoring team attendance and absence
Motivate and support the team in utilizing the proper tools and systems for daily tasks

Required Qualifications

Minimum 2 years of call center or equivalent work experience in a BPO
Background in statistical analysis
Experience in promoting a performance-driven culture
Ability to understand, interpret, and manipulate data for reporting
Experience in mentoring and inspiring team members

Keywords: VirtualVocations, Murrieta , Quality Assurance Manager, Executive , Vista, California

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