Customer Solutions Architect

Company: BlueSnap, Inc
Location: San Diego
Posted on: May 4, 2025

Job Description:

Do you thrive in a fast-paced environment where innovation meets results? Are you passionate about helping businesses reach their full potential? Workiz is the place for you!As a trailblazing SaaS company in the field service industry, we're at the forefront of change, driving success in one of today's most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication - all in one place.We're looking for talented individuals who are excited to join our mission of making field service a breeze. Here is a glimpse into what it means to be a part of the Workiz team:Collaborative Environment: We nurture a culture of collaboration and support, where ideas are highly valued, and teamwork is fundamental.Dynamic Growth: Join a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change.Impactful Contributions: Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it's all about the people. Our customers are at the heart of everything we do.Responsibilities

• Collaborate with enterprise customers to deeply understand their business objectives, workflows, and technical requirements.
• Conduct regular discovery sessions, workshops, and requirement-gathering meetings.
• Translate customer requirements into clear, detailed technical specifications for the engineering team.
• Serve as the primary point of contact between customers and the product/engineering teams.
• Ensure alignment between customer expectations and product capabilities.
• Work closely with product managers, engineers, and QA teams to prioritize requirements and define project scopes.
• Participate in sprint planning and product roadmap discussions.
• Provide input on solution architecture and system design based on customer needs.
• Validate engineering deliverables against customer requirements to ensure alignment.
• Act as the voice of the customer within the company, advocating for their needs in product development discussions.
• Proactively identify potential product improvements based on customer feedback.
• Create and maintain detailed documentation of customer requirements, project plans, and solution designs.
• Provide regular status updates to both customers and internal stakeholders.This is a hybrid role working Tues, Wed and Thurs in office and Mon and Fri working remote.RequirementsMinimum Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field (or equivalent experience).
  • 3+ years of experience in a similar role, such as Solutions Consultant, Technical Account Manager, or Product Owner.
  • Strong understanding of SaaS products and enterprise software implementation.
  • Excellent communication and presentation skills, both written and verbal.
  • Ability to understand and document complex technical and business requirements.a
  • Experience working in an Agile/Scrum environment is a plus.
  • Familiarity with tools like Jira, Confluence, or similar project management systems.Bonus Points:
    • Experience working with large enterprise customers in SaaS.
    • Familiarity with API integrations and cloud technologies.
    • Proven ability to manage multiple projects and deadlines simultaneously.
    • Proficient Hebrew speaker.Why Join Workiz?We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities.Why You'll Love Being a Workizer:
      • Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting!
      • Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight.
      • Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other.
      • Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working.
      • We take our work seriously, but we know how to let loose and celebrate our wins!
      • Fuel Up & Unwind: We keep our kitchen stocked with top-notch coffee and a variety of snacks to energize your day.
      • Four-Legged Friends Welcome: Bring your furry co-pilot to work and join our pack of friendly pups.
      • Bonding Beyond Desks: We believe in building strong teams, both inside and outside the office with our office book club, catered lunches and office happy hours.
      • Unleash Your Inner Gamer: Take a break and recharge in our game room, featuring a stocked fridge, a pool table, a dartboard, mini putting green, and gaming systems.Compensation and BenefitsMarket-level compensation based on experience: $140,000 - $180,000 OTE.Workiz provides a comprehensive benefits package, featuring employee stock options, Medical, Dental, and Vision coverage options, and up to a 4% match on 401k contributions.This is a hybrid position. We will prioritize candidates located in San Diego, CA or Austin, TX. Remote candidates may be considered.Inclusivity StatementAt Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.
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Keywords: BlueSnap, Inc, Murrieta , Customer Solutions Architect, Other , San Diego, California