Patient Experience Specialist

Company: VirtualVocations
Location: Vista
Posted on: May 5, 2025

Job Description:

A company is looking for a Patient Experience Specialist.
Key Responsibilities

Monitor contact center interactions and evaluate compliance with customer experience standards
Assist in training and maintaining records of compliance and operational changes
Collaborate with operations management to identify coaching opportunities and assess training needs

Required Qualifications

High school diploma or equivalent
Minimum of 2 years' experience in operations or quality assurance in a healthcare or pharmacy hub setting
Previous experience in call monitoring/documentation monitoring
Ability to manage deliverables in a fast-paced environment
Proven ability to extract actionable insights from data reports

Keywords: VirtualVocations, Murrieta , Patient Experience Specialist, Other , Vista, California

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